A Job Well Done


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By Sara Madson
Property Manager (Independence, MO)


– Centerpoint MOB

As Centerpoint MOB in Independence, Missouri is well into its eleventh year, certain larger building components are requiring replacement assessment. Earlier this year, our building maintenance engineers discovered some issues with the second of two York chillers in the building. Upon further investigation, it became apparent that the compressor was beginning to fail, evidenced by metal shards showing up in the oil filter.


– Crane hoisting damaged compressor

Since this is one of two chillers that service a 200,000+ square foot building, it was vital that the component be taken care of before summer began. With the invaluable guidance of Fred Scott, Director of Engineering-Midwest, we were able to apply for and receive capital funds to replace the compressor, costing just shy of $70,000.

David Lucas, our senior maintenance tech, and Jim Barnes, our newest addition to the team (pictured below), worked with P1 Group (an HVAC contractor) to schedule and replace the chiller on April 8. The damaged compressor was lifted through the penthouse of the building (see crane picture) and P1 installed and tested the new one. Even though Missouri is known for erratic weather, including a freak snowstorm in May of 2014, we were grateful to have our second chiller up and running in plenty of time for the summer heat, and our 28 tenants will have adequate AC with no hiccups.

Great job, team Holladay!


David Lucas (left) and Jim Barnes (right)

June Announcements


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In June, we celebrated some significant developments in our hospitality portfolio, special recognition for our medical management team and our leadership, noteworthy growth of our property management function, and commendable community service contributions. Continue reading below for these and other Holladay updates.

Employee News

Profile_Arthur(South Bend, Ind.) – Holladay Properties is excited to announce that Jeff Arthur has been confirmed as our newest Partner! As Senior Vice President of Holladay’s Hospitality Group, Mr. Arthur is right in the middle of the action for our 10 open hotels, one currently under construction, and 2-3 more scheduled to break ground this year. With decades of management experience in an operating service business, he brings a very valuable skill set to Holladay’s leadership. Congratulations, Mr. Arthur!

Profile_Ottman(Nashville, Tenn.) – Holladay Properties would like to congratulate Jeff Ottman, Partner and Executive Vice President of Operations for our Nashville office, who received Executive Masters in Real Estate and Construction from Denver University this month. Mr. Ottman has worked hard to earn this achievement, taking online classes and seminars, as well as occasional trips to the campus, while simultaneously maintaining his strong leadership role at Holladay. Way to go, Jeff!

(Portage, Ind.) – Holladay Properties has welcomed Scott Silcox to our Indiana Property Management team as a Maintenance Technician. Mr. Silcox works from the Portage office and will be servicing commercial tenants in the Northwest Indiana market. We are confident he is an excellent match for this position and will be a strong asset to the property management team. Welcome, Scott!

HamptonInnatHeritageSquare(Mishawaka, Ind.) – Kristofer Lykins, an employee of the Holladay Properties-owned Hampton Inn & Suites Mishawaka, was honored with a Faces of Tourism award by Visit South Bend Mishawaka. The 2017 Tourism Awards Reception was held on May 31 and recognizes organizations and individuals who have positively influenced the visitor experience in St. Joseph County. Congratulations, Kristofer!



(Nashville, Tenn.) – Our medical office building management attended HCP Inc.’s annual conference in May where a number of Holladay staff members earned property management awards and special recognition. The Holladay winners were:

  • High Score: Sara Madson, Kansas City, Mo. Satellite Office – Large Building Category
  • High Score: Carol Harp, Orlando, Fla. Satellite Office – Small Building Category
  • High Score: Henry Rodriguez, Miami, Fla. Satellite Office – Small Building Category
  • High Score: Sue Frizzell, Tucson, Ariz. Satellite Office – Small Building Category
  • Most Improved: Mary Gibson, Centennial Satellite Office – Large Building Category
  • Most Improved: Catherine Hernandez, Miami, Fla. Satellite Office – Small Building Category
  • Special Recognition – Accounting: Grace Peacock, Nashville, Tenn. Office
  • Special Recognition – Construction: Ken Whitaker, Nashville, Tenn. Office
  • Special Recognition – Above and Beyond: Kelly Vasquez, Winter Park, Fla. Satellite Office


Our medical office building management division is also pleased to announce additional leasing assignments with Physicians Realty Trust, a healthcare real estate investment trust leases healthcare properties to physicians, hospitals and other healthcare providers. The new accounts with this growing healthcare firm are located in Spring Hill, Tenn. and the Orlando area.

(South Bend, Ind.) – Holladay Properties is proud to welcome Federal-Mogul, as they move into their space at the Ontario Building located at 5435 Dylan Drive in South Bend, Ind. Renovations to the 89,563 industrial suite were recently completed by Holladay Construction Group, and the Property Management division is looking forward to working with the new tenants for many years to come.

On June 2, South Bend Mayor Pete Buttigieg attended a ribbon cutting ceremony and open house for the American National Red Cross, at 220 West Colfax Avenue in South Bend. Several Holladay Properties employees were in attendance as the tenants expressed their excitement about their new, downtown facility. “The move to downtown South Bend –  Holladay Properties’ Colfax Place office building – is a ‘coming home’ for the Red Cross headquarters in this region,” said President and CEO of Holladay Properties, John Phair. ” They have had several locations in the county over the last 75 years, but started out downtown and have now returned.  We are delighted they picked this premier building for their headquarters.”


In the Community

(South Bend, Ind.) – Holladay Properties had a team at the 2017 Sunburst Races, benefiting the Child Life Services at Beacon’s Children Hospital. A group of nine employees and their friends and family tackled what is considered a premier running event in the Midwest. Find out how they did in our latest blog post. Continue reading…

At Holladay Properties, giving back to the community has always been a top priority. The desire to serve others was clearly represented at the South Bend office’s 2017 Blood Drive. On June 6, members of Holladay staff and neighboring downtown businesses gathered together to donate blood to the South Bend Medical Foundation, in an effort to save the lives of those in need in our community. With 17 accepted donations, the Holladay-hosted Blood Drive collected 14 units. “That is 42 lives saved in our community!” Remarked Erin Noonan, Blood Donor Recruitment Specialist for the South Bend Medical Foundation.

Recognizing Our People in the Community – Candace Kebert


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(Columbia, Mo.) – Candace Kebert is a Property Manager at Holladay’s Columbia, Mo. Management Office. She is the Chairperson for Columbia’s chapter of HDSA – Huntington’s Disease Society of America.

HDSA is dedicated to improving the lives of those affected by Huntington’s disease, an incurable, genetically transmitted degenerative disease. Huntington’s disease affects the nervous system and impacts movement, thinking, and some aspects of personality.

“A number of family members including my father (its genetic) have suffered from and passed away from HD because there is no cure,” Kebert said. “So, every year I organize a 5k run to raise money for research to find a cure and to raise awareness throughout the community.”

The Team Hope Walk program is HDSA’s signature fundraising campaign. This year’s event took place on June 3 and raised almost $8,000 for research into Huntington’s disease and support for affected people and their families.

For more information or to donate to HDSA, visit http://hdsa.org/.


A ‘Listening’ Engagement


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By Samantha Abbott, Quality Assurance and Compliance Manager
Nashville, TN


Nashville Mayor Megan Barry began her speech by apologizing for her hoarseness.  “My voice,” said Mayor Barry, “is still recovering from cheering on our Nashville Predators.”

On June 13, Jayme Baldwin, COI Coordinator, George Livingston, Contract Coordinator, and I attended a luncheon at the Music City Center that was hosted by the Pinnacle Forum where Mayor Barry addressed the crowd.  Mayor Barry mentioned Nashville recently being in the National spotlight, mainly because of the 70,000 visitors to the city during the Stanley Cup Finals and CMA Music Festival.

“The reports were praising us for our hospitality and for the safe feeling visitors experienced while in our home,” Mayor Barry said.

Mayor Barry then addressed growth, development, and plans for transit solutions, which were the talking points that our team members were there to hear.  The Mayor mentioned the growth in Antioch, a suburb of Nashville, with the most recent announcement of a new IKEA as well as the presence of HCA, Bridgestone, and Asurion; she discussed the plans for new roads and infrastructure out towards that area. She proudly announced the city’s vitals over the last year with the most memorable being that the tax rate is at its lowest in 50 years; Nashville is #2 MSA in job growth at 3.5% and lowest in unemployment at 2.7%.

I felt a sense of pride as Mayor Barry discussed the Donelson project, which Holladay is involved with, and the Mayor actually mentioned Holladay in her speech. Mayor Barry transitioned into the discussion on transit solutions with the Music City Circuit, the light rail, and the recently passed Improve Act that allows a referendum for transit. The Donelson project is located at the first stop on the commuter train east of Nashville; Donelson is the city’s oldest suburb.

Overall, the Mayor left me feeling proud of my city and excited for its future. Attending events such as this allows for the opportunity to learn about new areas of growth and development that we wouldn’t otherwise hear about, which complements Holladay’s business development initiative.

May Announcements


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We had something of a development frenzy in May with groundbreaking events for The Villages at Central State, The Promenade at Founders Square, and The Haskell Building at AmeriPlex-Marquette, as well as the kick off of Airport Logistics Park. In addition to all these new developments, we had some pretty exciting news from all over the company. Continue reading below to find our major company announcements from May 2017.

Employee News

(Portage, Ind.) – Holladay Properties would like to welcome Michelle Mosier to the Portage office as Administrative Assistant. Ms. Mosier will be responsible for the day-to-day operations of the office and looks forward to helping the staff function more efficiently. Good luck, Michelle!

(South Bend, Ind.) – Nora Wiseman has joined Holladay Properties as a Portfolio Accountant in our South Bend office. She comes to Holladay from Tiedemann Group where she performed accounting and payroll duties for two years. Ms. Wiseman joined Holladay to be a part of a larger company with a team-oriented environment. Welcome, Nora!


(South Bend, Ind.) – Congratulations to Preston Chaney, Jr., a staff member at the Inn at Saint Mary’s in South Bend. Mr. Chaney recently received a Distinguished Service Award in Education from the South Bend Human Rights Commission for his commitment to providing local youths with education to set them up for a successful future. To learn about some of the activities Mr. Chaney is involved in that helped him earn this well-deserved recognition, visit the Holladay Properties Blog.



(Lafayette, La.) – When a prospective tenant informed Property Manager Patty Guckeen that he had interviewed existing tenants to get their feedback on Holladay’s Property Management (and the feedback was overwhelmingly positive), she decided to conduct her own mini-survey. She asked tenants in the facility, “If you could find a word that best describes the services provided by Holladay Properties at [this property], what would that word be?” She was astounded by some of the responses, which included:


(Indianapolis, Ind.) – Holladay Properties recently completed new landscaping installations at the Hampton Inn Westfield Indianapolis in Westfield and Fast Park & Relax in Indianapolis. Click here to see photos of the properties on our Facebook page.Holladay Properties provides Landscaping and Snow Removal services at our Indianapolis, South Bend, and Portage locations. For more information, contact Doug Hoogeveen.


(Westfield, Ind.) – Holladay Hospitality is pleased to announce that our newest and 10th operating hotel has opened in Westfield, Ind. The 4-story, 93 room Hampton Inn Westfield Indianapolis is now open at 17400 Wheeler Road and celebrated with a Grand Opening and Ribbon Cutting with Mayor Andy Cook on June 7.

In the Community

(South Bend, Ind.) – Holladay Properties attended this year’s Great Friends of School Breakfast to benefit the South Bend Education Foundation. Paul Phair serves on the Board of Directors of the South Bend Education Foundation, which helps support teachers and students in South Bend public schools. Learn more about the program at http://edfo.org/.


(Nashville, Tenn.) – On April 21, the Holladay in the Community team arrived with their sleeves rolled up and smiles on their faces ready to assist the Second Harvest Food Bank. This was the first event that took the team into the community, and there were 19 volunteers who helped unload and sort hundreds of vegetables for distribution to over 150 families.






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By Jeff Ottman, EVP-Operations

Appreciation. We all want our work to be appreciated. Appreciation takes many forms. Compensation for sure. Individually, I simply want a thank you or the recognition that the hard work was noticed. For many years, we have appreciated our employees, our tenants, and our clients. Some of my favorite events have been Summit’s BBQ lunch, Florida’s Christmas celebration, and taking a few clients to a Notre Dame football game.

With vendors, we believed our appreciation was meeting or beating their payment expectations. Certainly, many of you have nourished those relationships. Yet I struggled with how could Holladay, as an organization, strengthen our vendor relationships and how could key vendor employees feel appreciated for their individual work. The result was a vendor appreciation event. The planning began several months ago. And on June 15, it came to fruition. The event:  Nashville Sounds Baseball Game with a segregated area. The people:  key vendor employees and related Holladay personnel. The results:  Holladay is a “Class Act.”

Thank you for inviting me to the Sounds. I enjoyed seeing you and watching the game-great seats! It was also nice to catch up with Councilman Jeff Syracuse and others who attended. I am glad things are going well on the Donelson Plaza site. Please let me know if you need our help with anything.

– Mary M. Vavra, Barge Waggoner Sumner & Cannon, Inc.

I just wanted to thank you for inviting me to the game.  That was very thoughtful and wanted you to know how much I appreciated it and how much enjoyment Jeff [Thomas] and I had.  That was the first time I had been to a Sounds game, and I enjoy baseball a lot since my youngest son has played his entire life and pitching in college in Alabama.  Been to hundreds of games since he was 4 and coached him up until he was 12.  Thanks again, we enjoyed it.

– Jerry Warren, Murray Guard, Inc.

Please let Marcy know what a great time we had at the Sounds game the other night. Tell her the food was great (especially the cookies LOL) and the company was even better! We really appreciated the invitation and the great hospitality!

– Willis Keeton, N2 Interiors

I want to thank all the people from Holladay for inviting us to the Sounds game. It was a great opportunity to meet and get to know a lot of the people we work with from time to time, but never get a chance to talk with outside of work. It was very generous of you and much appreciated! We look forward to many more years of working together.

– Dan McKinney, Tenant Building Group

Thank you for the invite to the game. The weather was perfect and you and your team put on a really great event. I look forward to catching up again soon!

– Matt Schlicker, Kimley-Horn

Just wanted to say thanks for the Sounds tickets. It was great seeing everyone we work with at Holladay!

– Tyler Baldridge, Dyer Construction

Thank you for the great appreciation celebration at the Sounds Game. It was a great gesture, game, seats, company & food. Holladay is a class act and MRG is proud to serve you at any capacity.  Thank you for your efforts.

– Jon Fruetel, Mechanical Resource Group

“Committed to Excellence in Service” means not only serving our tenants, our clients, and ourselves. This service excellence needs to extend to those who serve us. I believe our test case was successful. We will work with the various operational leaders to expand this appreciation to other markets over the next year. Yet, do not be afraid to say an extra Thank You, write an unexpected note, or tell someone how much you appreciate them.

Thank you to Marcy Coffman, Executive Assistant/Office Manager, for arranging the Vendor Appreciate Event. Without her, our vendor appreciation may have been a T-ball game and the cheap bottled water from the convenience store.


Pictured (Top row, l-r): Allen Arender, EVP-Development, Joey Syracuse, and Councilman Jeff Syracuse; Heather Sullivan, Property Manager (Summit), Daniel Eubanks from Demand Mechanical, Lori Norman of HCP, and Andy Bennett from Demand Mechanical; Jason Adams of CapStar Bank and Chad DeRossett, Leasing Agent.  (Middle row): Mary Gibson, Property Manager (Centennial) and Chad Kern of N2 Interiors; Holladay guests and personnel mingling; Willis Keeton of N2 Interiors, Julie Bandy, Property Manager (Skyline), and Dan McKinney of Tenant Building Group.  (Bottom row): Baseball players and honorable guests on the field during the National Anthem; Mary M. Vavra, Barge Waggoner Sumner & Cannon with Lori Weir of Relationship Architects (Talent2Strengths guru); and Holladay’s guests and personnel enjoying the game.