Final look back at 2016 & 2017 preview

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By John Phair
Partner, President & CEO

It’s a New Year!

Just a little over three weeks ago, the Holladay Partners’ leadership team met in our Nashville, TN office. It was our opportunity to take a final look at 2016, review our strategy for 2017, and make final budget adjustments for the new year.

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First, a quick look back at 2016.

In the 45 days leading up to this meeting, Holladay employees gathered in year-end Christmas celebrations in each of our markets; often the holiday/Holladay spirit mingled with some company news, videos and gift giving.  I had the good fortune, with several of our leaders and partners from Nashville, to attend the first state-wide Holladay Party in Florida. We gathered in Orlando for an evening Christmas party followed by a family day at Disney World. Jacqueline Fermin and her team were great hosts, and they had much to celebrate!

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2016 was truly a celebration for all of our Holladay offices, with positive financial results, and strong growth strategies in property management, hospitality, and real estate development.  At the risk of leaving out information from several markets, let me give you some highlights:

  • WebIn Florida, we were faced with a natural disaster: a major sink hole that, in a blink of an eye, closed a key parking structure serving one of our clients’ best medical office buildings. Within hours, and continuing to this day, the whole team was enlisted to get patients, employees and physicians back to work in as normal a fashion as possible, by providing drop off and pick up service, leasing nearby parking spaces, and beginning the arduous planning of a replacement garage; all while keeping our client and all of its tenants happy and in business.  A monumental achievement!
  • woodspring-darien-romeoville-01We opened our first and second hotels in suburban Chicago, WoodSpring Suites. Both of these hotels are long-term stay hotels and we have a strategy in place to bring 13 more into the Chicago area over in the next few years.  Like our eight other hotels, these are supported by a third party management team; but the design, construction, entitlement, site selection, and furnishings all came out of our Portage office. With other hotels under construction in Indianapolis and Richmond, and several others in various planning stages, the hospitality industry is a big part of our future.
  • Property Management is the life blood of our firm! And they had an exceptional year in both the Indiana and Tennessee offices.  They manage some 25+ offices spread from Louisiana to Florida, and Virginia to Minnesota. Both head offices (South Bend and Nashville) were profitable, quality oriented, and have a strong ethical approach to client services. We want it right by doing it the right way. The new leadership team in Nashville has been outstanding. They are no less outstanding in the Indiana offices as we gear up for substantial expansions and new opportunities throughout their regions.
  • Development activity was strong in each of our five key markets in 2016 – South Bend, Portage, Nashville, Indianapolis and Richmond. We completed build to suit warehouses in four markets; acquired land and proceeded with entitlements (zoning, planning, permits, etc.) in virtually all markets; broke ground on our first apartment complex in a while in Downers Grove, IL; put building additions on; completed some 50+ tenant finish projects for either our tenants or our clients’ tenants; and added to our hospitality portfolio. Definitely a very busy year!
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  • Holladay Construction Group was involved with the construction of the vast majority of these projects. Meanwhile, having completed over 50 million dollars of construction in 2016 under a new leadership team, they have brought in a strong battalion of excellent managers to assist their growth well into the future.
  • None of this happens without the day-to-day accounting services. From the CFO to accounts payable, they keep track of every penny, lease, contract and often have a critical role to play in the company’s bottom line. Thanks for making us tow the line!
  • The same is true with day-to-day management – landscaping, engineering, maintenance, insurance, real estate tax payments and all other areas – we are a well-oiled machine with our quality scores being pursued across the board. We differentiate ourselves by our services provided every day, often 24-hours a day.

A couple final notes on this past year.

  • Holladay Properties paid out $112,810 in matching 401k funds to employees
  • Christmas bonuses paid out at year end were a total of $133,000
  • Holladay Properties contributed $1,563,478 to our self-insured health insurance program for employees-employees contributed over $400,000
  • Holladay contributed over $250,000 to many charitable groups or events, including United Way in all our markets. Our first choice in giving is always where our employees are active in their club, church or other civic, non-profit organization.
  • I did not forget to mention the site of our summer gathering – at the Westfield, Indiana Grand Park Event Center (worlds largest indoor soccer facility). It was a spectacular achievement by HCG and HP. It came as a surprise – to me, at least – that shortly after our gathering, the City of Westfield exercised its option to acquire the building…and they did finalize the purchase. So, we are no longer the owner, but we were the creator, designer, and builder, which is something to be mighty proud of!

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Now on to 2017:

  • We are staring the year with just a few over the number of employees we had at the beginning of 2016. In 2017, we do expect to see a few more added, steady, but not explosive growth.
  • Our Property Management teams in both key markets – Indiana and Tennessee (and all of the offices reporting there) have both embarked on growth strategies. They are focused in different directions, but both plans come down to a strong service mentality and a quality product. Our goal is to support that side of our business in a very positive way.
  • I have already mentioned the Hospitality division – 11 operating hotels currently in 2017 and two to three more under construction by year end. Development activity will continue its conservative growth, but with three mixed-use type projects in Nashville, South Bend and Indianapolis are planned for 2017 – a very challenging process.
  • Holladay Construction Group has its eye set on its first 100 million dollar year of new construction activity. Much is already in place or underway, and, of course, Holladay Properties is a big part of it.
  • Raising funds to support our growth and development activity will continue to be a challenge. We have already begun to meet all of our banks and capital sources for our annual financial update and loan requests.

But, we cannot forget our base principals.  And we probably do not talk about these enough:

  1. Treat others as you wish them to treat you.
  2. Every position here at Holladay deserves the same respect from all of us. Holladay’s success is not based on one person or one department, but all of us working together.
  3. We are an open door company-do not go home without talking to someone if something is troubling you.

To each one of you, a hearty Thank You for a great 2016 – and on to 2017!!

The Favorites: Part V

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We’re very excited to continue our “The Favorites” series, in which we explore Holladay employees’ favorite projects – the buildings and developments that they have enjoyed working on or for most during their time with us. In Part V, we’re sharing thoughts from a variety of Holladay divisions, including development, architecture and design, and property management. So read on to find out which projects they love best!


The Villages at Central State – Indianapolis, Indiana
Derek Naber – Project Developer; Joined Holladay January, 2016

My favorite project is The Villages at Central State (www.livecentralstate.com), which is the development of 22 new homes at Central Greens in the near Westside of Indianapolis. I love this project because it is an urban subdivision, which is rarely seen in the new home construction world. The project, if successful, has the ability to change demographics in the neighborhood and truly spark the revitalization of Central Greens.

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Just a five minute drive to downtown Indy, the new homes feature access to everything at Central Greens, and a pretty terrific view.

Find out more about the Central Greens project in our continuing series Diary of Redeveloping a Former Psychiatric Hospital.


The CNL Portfolio – Prince Frederick, Maryland
Kirsten Nussbaum – Director of Property Management-Midwest; Joined Holladay July, 2016

Being involved with the CNL portfolio in Prince Frederick Maryland and helping to build the relationship with the client has been my favorite project so far. There is a new on site property manager – Patty Doss – who is fabulous to work with. The addition of Patty to our team helps this challenging project keep getting better and better.

 


The Inn at Saint Mary’s Renovation – South Bend, Indiana
Lauren Quiett – Project Designer; Joined Holladay September, 2014

My favorite project that I have worked on while at Holladay is the Inn at Saint Mary’s Renovation. This project had no design limitations in regards to brand standards and therefore it was a fun project to get creative with a renovation budget.

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What do you think of these projects? Do you have your own favorite Holladay project? Tell us about it in the comments section.

Recognizing Our People in the Community – Patricia (Patty) Guckeen

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Patty Guckeen with her Certificate of Appreciation.

(Lafayette, La.) – Patricia (Patty) Guckeen is the Property Manager for Holladay Properties’ Lafayette, La. satellite MOB-management office. Patty is actively involved in the Vermilion Post 29 of The American Legion.

The American Legion is the world’s largest veteran’s organization. Patty and her office are currently helping with the group’s Veteran’s Holiday Food Drive. In addition, Patty was recently awarded a Certificate of Appreciation for Contributing Participation in the Citizenship Training Program, Boys State that is sponsored annually by The American Legion.

Patty Guckeen Certificate of Appreciation

 

American Legion Boys State is among the most respected and selective educational programs of government instruction for U.S. high school students. A participatory program in which students become part of the operation of local, county and state government, Boys State was founded in 1935.

At Boys State, participants learn the rights, privileges and responsibilities of franchised citizens. The training is objective and centers on the structure of city, county and state governments. Operated by students elected to various offices, Boys State activities include legislative sessions, court proceedings, law-enforcement presentations, assemblies, bands, choruses and recreational programs.

Legion posts select high school juniors to attend the program. In most cases, individual expenses are paid by a sponsoring post, a local business or another community-based organization. Patty sponsored Oliver Link Hebert of Vermilion Catholic High School for this year’s Boy State.

After Holladay sent out its December newsletter, Patty shared this article with the Post 29 officers, who shared it with the entire post; and they even took a photo with the newsletter!

Vermillion Post 29 with Holladay newsletter

From left to right: The Commander, Judge Advocate, Patty Guckeen, and the finance officers of Vermillion Post 29.

To donate to the American Legion or to learn more about the group or the Boys State program, visit https://www.legion.org/.


Let Patty know what you think of her service. Comment on this post!

Let’s Talk Cyber Security – Again!

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By: Chris Hatfield
IT Director

In the digital age we live in, it’s important to recognize and understand cyber security threats. In this blog, we take another look at cyber security, and how important your role is in making sure your information stays safe.

What is a CYBER THREAT?

  • Cyber threats cover a wide range of malicious activity that can occur through cyberspace. Such threats include web site defacement, espionage, theft of intellectual property, denial of service attacks, and destructive malware. (adopted by White House)
  • Any malicious act that attempts to gain access to a computer network without authorization or permission from the owner

 

MOTIVATION – What is the goal of these attacks?

  • Money:                   Trying to make a buck.
  • Information:        Trying to steal valuable information and sell that information.
  • Entertainment:   Just for fun, or maybe the challenge.
  • Disruption:           Make a statement, be a nuisance, or get in the news.

IDENTIFYING TARGETS – What do we have that a hacker wants?

  • Passwords
  • Credit Card Numbers
  • Bank Account Information
  • Social Security Numbers
  • Files from your computer or the network
  • Your computer

Commonly Used Cyber Threats

Phishing:

The act of sending email that falsely claims to be from a legitimate organization.  This is usually combined with a request for information.

How to detect a Phishing scam:

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  • Check the ‘From’ address: Lazy scammers will not spoof the address.
  • Look at the salutation: Is it generic?
  • Examine the message:  Is it a scare tactic?  Is there a sense of urgency?
  • Hover over links: Hovering reveals the true destination of the link.
  • Check the attachment: Does the attachment end with the following:
    • .EXE .BAT .PHP .SCR .ZIP
    • If it does, don’t open it!

 


Spear Phishing

A type of Phishing scam that TARGETS a specific individual, organization or business.

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Spear Phishing – The Why

  • Higher probability of success
    • More time invested in researching target.
    • Customized phishing email has better chance of success.
  • Higher chances of substantial reward
    • The installation of ‘Ransomware’.
    • Possibility of CEO fraud, such as wire transfers.

Spear Phishing – How to avoid

  • Ask yourself the following:
    • Am I expecting a package?
    • Why would {co-worker} need this wire transfer?
    • Would my friend really send this email?
  • Be suspicious of any attachments:
    • This includes Word/Excel/PDF attachments.

Drive-by Attack

This attack targets a person through the web browser, installing malicious software by visiting a compromised website.

What happens?

  • A legitimate website is hijacked and used to push malware to unsuspecting users.
  • Poisoned search results behind trending news items on sites like Google and Yahoo.
  • Social networks such as Facebook and Twitter are uses to load malware on computers.

Examples:

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Malware – Don’t fall for this scam and download a non-existent antivirus program! Verify the anti-virus program that pops up is actually your software (Norton, TrendMicro, etc.). Be safe, don’t click a pop-up!

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BEWARE CRYPTO LOCKER! This is a global ransomware threat that has infected more than 300,000 networks in the US alone.


Vishing

A form of Phishing using the phone (voice phishing) to persuade the end user into giving up critical or personal information.

Telephone fraud is estimated to cost companies $46 billion per year!

What are they looking for:

  • Employee information.
  • Social Security Numbers.
  • User Credentials.
  • Home addresses.
  • ANY information about a company’s technology or processes.

How to protect yourself:

  • No information should be given out without verifying the caller’s identity.
  • Ask for the callers name.
  • Ask for the company.
  • Ask for the caller’s title.
  • Ask for a number on which you can call them back.

If you don’t want to be a victim of cyber attacks, here’s one thing to keep in mind:

Think before you click!


Do you have any other suggestions or information about cyber security? Share your thoughts in the comments sections of this blog.

Recognizing Our People in the Community – Larry Mudd

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larry-muddLarry Mudd is a Partner and VP-Development for Holladay Properties. Larry is actively involved in Crisis Center, Inc., and currently serves as a member of the Wine Fest & Auction Committee, the organization’s annual fundraising event.

Originally founded in 1971, the Crisis Center’s mission is to serve as agents to respond, to aid, to support, and enrich the people they serve. The Crisis Center offers a variety of programs including: counseling services, alternative housing, Safe Place, Teen Court, and Crisis Contact.

The  Counseling Services program developed from the need for low cost, quick and easily accessible services. Counselors are experienced and have a minimum of a Masters degrees in the field of Social Work or Counseling.The program offers evening and weekend appointments to provide quick responses to client needs.

Alternative House/Promises are programs that provide emergency, short-term shelter for runaway, homeless, pushed out, abused or neglected youth aged 10 through the age of 17. The shelter opened in January 1976 and has a professional staff who act as advocates helping youth deal with personal or parent conflicts, preventing family deterioration, and providing individual, group and family counseling. Other services include recreation, an in-house, half-day school, transportation to their home community school, and to referred health services. Year-long follow-up contacts with parents or caregivers determines the success of youth for a year after they leave Alternative House.

“Promises” is the open residential, long term care program at Alternative House that offers youth a caring, structured therapeutic environment, transportation to and from school, skills training, case management and support to prepare them for their next steps in life. Youth referred by the Department of Child Services may be between the ages of 10 to 20, males and females. Young people may be referred from throughout Indiana.

Safe Place began in March 1987 to provide outreach to youth. Safe Place combines public/private cooperation to get help fast to youth in crisis situations. Businesses provide a location, display a Safe Place sign, and indicate a youth may request help. Youth are transported to Alternative House where their problem is addressed. Lake & Porter County business and other public locations are encourages to sign up to have a decal on their door. Free materials and training are included.

Teen Court is a prevention, early intervention and youth development program, started in November 1989. Teens who have committed an offense that has brought them to the attention of police have an opportunity to appear before a court of their peers who determine their sentence. Youth are trained to serve in the roles of prosecution, defense, bailiff, clerk and jurors. Fifteen years of outcome determine proves the success of the project to teach youth personal responsibility for their actions. Teen Court operate concurrently is Porter County, Crown Point, and Hammond. Youth Volunteers are currently being recruited.

Crisis Contact is the Crisis Center’s pilot program. In 1971, volunteers created the ‘Rap Line’ to answer incoming calls from individual who needed information, referral, or just someone to talk to. The line also doubled as a suicide prevention hotline. Today, the program, which merged in 2003 with another local hotline service, is known as Crisis Contact. To reach the 24-hour, 7-day a week National hotline call 1-800-273-TALK (8255). Volunteers are needed and professional training is offered free of charge.

To donate to the Crisis Center, volunteer, or to learn more about the group and its programs, visit http://www.crisiscenterysb.org/.

Giving Back: The 2016 Boys & Girls Club Christmas Party

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On Tuesday, December 20, 2016. volunteers from Holladay Properties’ South Bend office hosted the annual Boys & Girls’ Club Christmas Party at LaSalle Elementary School. Sporting “ugly” Christmas sweaters the volunteers entertained children from grades K through 6 with M&M’s bingo, marshmallow snowmen and gingerbread house building, “present-fort” wrapping, face painting, and a Snow-Balloon Battle.

Enjoy photos from the event below.

–  Holladay employees arrive at the party!

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First thing’s first – dinner time!

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– We love interacting with all the kids!

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A long-time tradition, the Gingerbread House Building competition!

–  A new favorite, Marshmallow Snowman Building!

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And the real favorite – face and body painting.

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We get better at this every year!

“The Boys & Girls Club Christmas Party is an event that we look forward to hosting, each year,” first-time organizer of the event, Cassie Sprigg, said. “It’s wonderful to bring such joy to the children in our community, for the holiday season.”